aravana takes your privacy very seriously and we do our best to adhere to the highest standards of data protection.

1. Cookies

WEBSITE FUNCTIONALITY COOKIES: These cookies enable you to browse the website and use our features such as shopping baskets.

WEBSITE ANALYTICS COOKIES: We use these cookies to measure and analyze how our customers use the website. This allows us to continuously improve our website and your shopping experience.

CUSTOMER PREFERENCE COOKIES: When browsing or shopping online, the website will remember preferences you make (for example your username, language or location). This makes your browsing experience simpler, easier and more personal to you.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

2. About us

This is the Privacy Policy of Caravana. We operate the website www.caravana.land. We are Ilumina Group Ltd t/a CARAVANA, a company registered in England and Wales under company number 12269621 and our registered office and main trading address is United House 9 Pembridge Road, London, W113JY.

Our VAT number is GB351101948. 

You can contact us at customer.service@caravana.land (open from Monday to Friday, 9.30 a.m. to 10 p.m. GMT).

3. About this privacy policy and your consent

We respect the privacy rights of our online visitors and customers (“you”, “your”, “yours”) and recognize the importance of protecting the information collected about them. This Privacy Policy guides you through how we collect, store and use your personal data that you provide us with to enable our online visitors to be fully informed of our privacy policies.

By visiting our site, registering for any account or ordering or purchasing from us, you are accepting and consenting to the practices described in this Privacy Policy and our Terms & Conditions. If you are under 18, we require that you inform a parent or guardian about Carvana’s Privacy Policy and Terms & Conditions as well as requiring their consent to the Privacy Policy and the Terms & Conditions before registering or placing an order with Caravana.

This Privacy Policy does not apply to websites maintained by other companies or organizations which we are associated with. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

4. What personal data do we obtain personal data and how do we use this

Caravana collects personal information from you directly in several ways, such as when you place an order or send us any communication or submit any information through our site. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in Paragraph 5 (Marketing and Opt-Out Provisions)). We may also use your personal data to manage and improve our business and site and to keep internal records and maintain reasonable archives, including anonymous statistical data about browsing actions and patterns, which does not identify any individual.

We may generate personal information ourselves, including in the course of providing you with any service or registration or operating our website or processing an order or performing a contract or in connection with the processing of any payment or arranging for any delivery, return or exchange. These details allow us to process your order and to let you know the status of your order.

We may also obtain and disclose such personal information to third parties in the course of processing an order or performing a contract, including in connection with the processing of any payment or arranging for any delivery, return or exchange. We may also collect personal information when you visit and use our website, including information that is automatically provided by your browser to our servers and information collected by cookies or other tracking and analytical technologies. If we do use cookies or other technologies to store or collect data from your computer, this will be detailed in the section titled “Cookies”.

In respect of any saved card details, we will only ever store the card type, the last four digits of the card used and the expiry date and such card details will never be shared with third parties and will only be used to process your order, using our payment partner’s safe payment platform systems. To help ensure that your shopping experience is safe, simple and secure, CARAVANA uses Secure Socket Layer (SSL) technology.

5. Who we share your personal information with

We do not sell your details to third party marketing companies. We may obtain and disclose personal data to third parties (including intermediaries) as necessary to process any order or provide any service to you, including carrying out any checks, processing or recovery of any payment, carrying out delivery of any goods or exchanges or collection of any returns, to enforce or administer any contract or deal with any claims.

Saved card details will never be shared with third parties (other than for the purpose of processing a payment to us) and will only be used to process your order, using our payment partner’s systems. To help ensure that your shopping experience is safe, simple and secure, CARAVANA uses Secure Socket Layer (SSL) technology.

Where any functionality of our website is clearly designed to make information public (e.g. a public forum), any information you provide in relation to that forum or other functionality, which is provided in such circumstances where it is clear that it is intended to be published, will be disclosed to the public accordingly. We may supply customer personal data to a government authority or regulator where required to comply with a legal requirement, for the administration of justice or where reasonably required to protect your vital interests.

6. Marketing and opt-out provision

We may use your contact information to send you alerts (by email or other method) for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest and marketing promotions. When you register for an account or submit an order, you will be given the option to opt-out of subscribing to our alerts.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Caravana.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the email. Alternatively, you can change your email preferences or opt-out of all emails by logging into “My Account” page.

7. How you can access and change your personal information on www.caravana.land

If for any reason you are concerned that the personal information held by CARAVANA is not correct, please visit the website and, after logging into the site using the “LOG IN” menu on the home page, your personal information will be made available for review and change in the “MY ACCOUNT” page. 

Only you or, upon your request, CARAVANA may access your personal data from our website. Information may be changed online within your “ACCOUNT DETAILS”, “ADDRESS BOOK”. You may also contact us by email at customer.service@caravana.land and we will amend your personal details.

8. Safeguarding your personally identifiable information

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption, which encrypts your information before it is sent to us to protect it from unauthorized use and we will only ever store the card type, the last four digits of the card used and the expiry date and such card details will never be shared with third parties and will only be used to process your order, using our payment partner’s safe payment platform systems. We take care to make our site secure and all credit or debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

9. Your legal rights

We process your personal data in accordance with the United Kingdom Data Protection Act 1998 (the “Data Protection Act”), which governs personal data generally, including your rights. We also process customer personal data in accordance with the United Kingdom Privacy and Electronic Communications (EC Directive) Regulations 2003, which governs use of telephone numbers, fax numbers and email addresses for unsolicited direct marketing.

Under the Data Protection Act, you are entitled to ask us whether we are processing your customer data, to describe what customer personal data we are processing, to explain what purposes we use it for and the types of persons we disclose it to and to request a copy of your customer personal data. We may charge a fee, in an amount prescribed by law, for providing this information. This fee is £10 as of the date this Privacy Policy is published. The law does allow us, in certain cases, to refuse your request and we will advise you at the time if this is the case.

You have the right to ask us to stop using your customer personal data for any purpose that is causing you substantial damage or substantial distress, which is unwarranted. You have the right to ask us to stop using your customer personal data to carry out direct marketing to you, including sending you advertising or marketing material. You have the right to ask us to change, erase, block or modify any inaccuracies in your customer personal data.

The applicable laws are regulated by the Information Commissioner (www.ico.gov.uk) in the United Kingdom. You may have the right to claim compensation for damage you suffer. In addition to your rights above, it is open to you, if you have a complaint or concern, to seek assistance from such government regulator.

10. Where and how to ask questions or file complaints

If you require further information about our Privacy Policy, please go to the “Contact” page of the website. You can also contact Caravana by email at customerservice@caravana.land.

11. Legal status of this privacy policy

This Privacy Policy is not intended to and does not create or form part of any contract or create any contractual rights or amount to any representation to induce a contract. Your rights in relation to this Privacy Policy are limited to any non-contractual obligation of confidentiality we may owe you at law and any non-contractual rights you may have at law.

We may change this Privacy Policy from time to time without notice to you, including by publishing a new version on our website. You should check our website from time to time for updates to our Privacy Policy.

 

 

Mobile Terms of Service

Caravana

Last updated: Dec. 1, 2023

The Caravana mobile message service (the "Service") is operated by Ilumina Group Limited t/as CARAVANA (“Caravana”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Caravana’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Caravana through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Caravana. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Caravana or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Caravana mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Caravana or email customerservice@caravana.land.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.